Country Care Group Townsville

At Country Care Group we value working side by side with Healthcare Professionals to find the best solutions for client’s individual needs, and in closing the gap in the accessibility of assistive technology.

That’s why we strive to make our showrooms a place where you can meet with your clients and be supported by our trained solutions specialists, delivery and service team, and NDIS Ambassadors all in the one space.

Consulting Rooms

Our showrooms include private Consultations Rooms where you can meet with your clients in a safe and private space with convenient access to products for trialling and fitting, NDIS Ambassadors, and our service and repair team.

Our Consultation Rooms have been specifically tailored to meet the needs of wheelchairs and mobility aids, with accessibility and ease at the forefront. They’re a calm, supportive, and informative space, and best of all it there’s no booking or usage fee, they’re free for you to book and meet with clients as often as you need.

To book a Consultation Room contact us.

Product Knowledge

Our customer service team are trained solutions specialists, on hand to provide you and your client with product information, variations, and modifications to suit individual needs.

We ensure our staff have the product knowledge to assist you and your client in trialling different equipment in a calm, safe and accessible space, to find the right fit.

And if we don’t have what you’re after, we’re able to work with our Group of national stores to find the products and equipment your client needs, efficiently delivering to the store or client’s home.

Find your nearest store

Service and Delivery

We have a team of qualified service and repair technicians based locally in our showrooms to assemble, service, and provide personalised modifications to equipment to suit the needs of the individual.

Our team is trained to test and tag, install and assemble, and conduct general maintenance of equipment. And when it’s ready to go we can deliver it direct to your client’s home or a healthcare facility too.

Our delivery team is trained to conduct in-home equipment trials, where they can meet you and your client in a home setting, to collect equipment for servicing, and to deliver it back efficiently and safely.

Call us on 1800 843 224 for more information.

NDIS, DVA, TAC and all you need to know

We aim to make innovative healthcare solutions accessible for all, that’s why we train our team in knowing how to support your clients through navigating the relevant insurance scheme available to them.

Our NDIS Ambassadors are based in store, and our National NDIS Manager is always on hand to assist with more complex cases.

In addition to the NDIS, Country Care Group Townsville is a provider of the following:

NDIS
Department of Veteran Affairs (DVA)
Transport Accident Commission (TAC)
The Medical Aids Subsidy Scheme (MASS)

Get in touch

Country Care Group Townsville

Address

110 Duckworth St, Garbutt QLD 4814
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